Banking | Deposit Options | Q & A
Overnight Express checks: The minimum amount is for $35. We don't process cashier's checks in amounts under $35, due to the expense of bank processing and overnight fees. The first overnight Express of the month is free, the other ones are charged at $40. After requesting withdrawal it will take from one to three days to receive your check. We will be sending the check to the address on file.
Wire transfer: There is a minimum amount of $1,000. It takes approximately 4 working days to process the transaction and there is no charge for the 1st wire transfer per month. Additional wire transfer withdrawals cost $40 to cover banking fees. Please make sure you have submitted the necessary banking information to our security department.
NETeller: You may request a withdrawal of your funds via NETeller. There is no fee associated with a NETeller withdrawal
Encryption: All banking transactions are made through 128-bit encrypted communication. Our transaction servers are certified by Thawte using SSL Certificates.
Identity Verification: In order to ensure that payouts go to those who rightfully deserve them, you may be requested to present verification of your identity. Requests may include, but are not limited to, credit cards, check, driver's license, passport, or utility bill. If we require documentation, we will contact you with the request.
Q: What currencies do you work with?
A: All transactions are made in US dollars. If you use another currency, it will automatically be converted into US dollars.
Q: Am I charged a cash advance fee?
A: Usually not, but it depends on your individual bank.
Q: What are my banking limits?
A: Your banking limits are determined by your play and your information profile. As your play progresses, your limits may be adjusted up or down to suite you. If you would like a limits change, please feel free to contact Customer Support.
Q: Which games can I play on with my ACH deposit?
A: You can play on any games in the casino apart from Bingo and Multi-Player Poker if your deposit method is ACH.
Q: Why would I need a FaxBack and where is the Form?
A: FaxBack's are the best way to prevent fraudulent activity. Fraud prevention is as much for the players as it is for the casino. We want to make sure that you are the person authorized to make charges on your account, and that your winnings get to you instead of a devious individual.
Should the faxback form be required click here, fill out the form, print it, and fax the completed form, toll-free, to 1-800.551.6087. Non-US customers can fax to 1-506.256.5502
If you have any difficulties or additional questions, feel free to contact us. We will respond as soon as possible.